Sector: Wholesale

Client: A major jewelry manufacturer and wholesaler, with offices and a showroom in New York City and factories in Asia

Challenge: The customer’s ten-year-old phone system didn’t allow it to take advantage of the new Internet calling (VoIP) capability for calls between its New York office and manufacturing operations in Asia.

Phonextra’s gem: IP telephony via local- and wide-area networks, Avaya IP phones, broadband links to a call center in Asia.

Result: Charges for International calling cut in half, and serving U.S. based customers with a virtual call center in Asia resulted in a 15-20 percent increase in revenue.