AVAYA IP SOFTPHONE

Avaya IP Softphone integrates a flexible IP telephone client with a SIP/SIMPLE-based Instant Messaging (IM) client. It incorporates a contact list of other IP Softphone users and makes both phone and IM presence visible to other users. It is simple to toggle between the softphone and IM applications. The IM and presence capabilities require registering with the Avaya Converged Communications Server, which is available separately.

The IP Softphone telephone client can be configured for Road Warriors or Telecommuters. The Road Warrior configuration is suitable for users who tend to have only one line for remote access. In Road Warrior, the voice or audio is run across the IP network for a "pure voice over IP" configuration, and offers a great amount of flexibility due to the ubiquity of IP networking. The Telecommuter configuration is ideally suited for users working from a remote office with two lines for remote access. With this option, feature/access control and signaling is maintained and delivered across the IP network, but the voice is delivered across a second line to either a public switched telephone network or digital line to help ensure toll-quality voice. This capability can be extended to a cellular, PCS, or GSM phone. In the Telecommuter configuration, the Avaya communications server "binds" the two connections as a single transaction or session.

The IP Softphone can also be configured for shared control of either Avaya IP telephones or Avaya digital telephones. The Avaya IP telephone configuration enables users to log into and control their Avaya IP telephone from the Avaya IP Softphone. Users can speak and listen through their telephone, but unlike the Telecommuter configuration, users can make and handle calls from both the Avaya IP Softphone interface and the IP telephone. This feature can help improve productivity by integrating the IP Softphone capabilities and Personal Information Managers, such as Microsoft Outlook, with the IP Telephone. The Avaya IP Telephone configuration is supported on the Avaya 4601, 4602, 4610, 4612, 4620, 4624, and 4630 IP Telephone with release 1.7 or later.

Similarly, the Avaya DCP Telephone configuration enables users to log into and control their traditional digital telephone from the Avaya IP Softphone. This capability is supported on Avaya 2400 and 6400 series phones. It also requires Avaya Communication Manager 2.0 and higher.

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