Sector: Healthcare

Client: A large hospital-management company

Challenge: Three hospitals that had been acquired by this company in the
same city had incompatible phone systems from different manufacturers,
a situation that was impeding attempts at data sharing and otherwise integrating the three facilities.

Phonextra’s Prescription: United the three institutions under a common wide area network, standardized on Avaya equipment, and centralized such functions as voice mail, call center, and network management and administration.

Result: Customer was able to realize synergies through economies of scale, and the three hospitals were able to present a more consistent public interface.